Outsource and Outsmart®

Educational and Training Programs

Our educational and training programs are constantly developing to follow the industry standards of the Insurance world which further ensures higher levels of quality and service.

Here at OIP, we do operate in the business of High Quality / Low Costs ratios. Our experienced employees are always in a ready position to improve your internal processes by providing business analyst and consulting services. Our attention to detail exceeds our clients’ expectations and we can say with certainty that customer satisfaction ratio generated a large number of new clients in recent years.

Quality Guardians

Internal Audit Department is the engine that drives the quality of services we provide. The team is making sure OIP is providing the highest quality of service while having an independent and objective approach to auditing.

Tasks and business purpose audits, followed by executive reports and efficiency analysis represent the ongoing efforts of the department.

The OIP quality approach is about ensuring:

•    People and resources are guided by the company’s mission and vision;

•    There is a clear focus on the OIP’s stakeholders, foster cross-unit collaboration, exchange of knowledge and “best practice” and critical self-evaluation;

•    All task processors are trained to complete the task in accordance with procedures that have been set and approved by the client;

•    Audits are performed regularly to verify those are being followed;

•    A whole-of-business approach that reflects organizational structure and accountabilities; and

•    There is continual improvement and innovation.

The Winning Combination

Achieving the winning combination of customer and employee satisfaction is one of OIP’s leading ideas. What makes our members inspired and motivated is that they know they are part of the supportive team sharing the same values.

Data security and data protection are the core of our business. Being awarded ISO 27001 Certificate – the highest standard for information security management - makes OIP clients certain their information is kept safe.

Our company’s mission is to lead, and not to follow. That is why we are focused on innovations in solutions and consistency in delivering quality service, which makes us recognizable and unique in the world of KPO Insurance Solution Providers.

OIP is a partner who understands your business needs and technology. Most importantly, we are the partner that has the skills and experience to bring all the success ingredients together. We will guard your back office, while you charge in the front.